Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000.

This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the terms and conditions for access or usage of the domain name ug.udayco.com ("Website").

The Platform is owned by Uday Enterprise, a company incorporated under the Companies Act, 1956, operating across India (hereinafter referred to as "Company", "we", "us", or "our"). Your use of the Platform and its services is governed by the following terms and conditions ("Terms of Use"), as applicable to the Platform.

By accessing, browsing, or using the Platform, you agree to comply with and be bound by these Terms of Use, including applicable policies. If you do not agree with these Terms of Use, please do not use the Platform.

1. Services Offered

The Platform provides courier and logistics management services, including but not limited to:

  • Package pick-up
  • Delivery and tracking
  • Other logistics services introduced from time to time

2. User Obligations

  • You must provide accurate and valid information while using the Platform.
  • You must not misuse or exploit the Platform for unlawful activities.
  • You agree not to engage in fraudulent transactions or misuse courier services.
  • You shall be responsible for any charges incurred for using our services.

3. Service Limitations & Liabilities

  • We do not guarantee uninterrupted or error-free service.
  • Delivery timelines are approximate and may change due to unforeseen circumstances.
  • We are not responsible for delays, loss, or damage due to force majeure events or third-party providers.
  • Our liability is limited to the service fee paid or INR 100, whichever is lower.

4. Prohibited Items

You agree not to ship items that are prohibited by law, including:

  • Hazardous materials
  • Illegal substances
  • Perishable goods
  • Weapons and explosives
  • Items violating intellectual property rights

5. Payment Terms

  • Payments must be made as per the booking terms.
  • We reserve the right to cancel shipments for non-payment.

6. Intellectual Property Rights

The content of this Platform, including design and graphics, is our proprietary property. Unauthorized use may lead to legal action.

7. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their terms, policies, or content.

8. Indemnification

You agree to indemnify and hold harmless the Company from claims arising due to:

  • Your misuse of the Platform
  • Your violation of these Terms
  • Any unauthorized or illegal activities conducted through your account

9. Dispute Resolution & Governing Law

  • These Terms are governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of Indian courts.

10. Amendments

We reserve the right to modify these Terms at any time. Continued use of the Platform implies acceptance of the revised Terms.

11. Contact Information

For any queries or complaints, please contact us at bharatshreemarutikolkata@gmail.com.

By using our Platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.